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The installation of the sauna was completed in a timely manner and the workmanship was to the highest standard.
We had a few little teething issues when we first opened up the sauna to our members, due to the high level of use it was getting as it was very popular, but the customer service was 5 stars from Tony who sorted these issues out for us.
Thank you Tony and the SDS Sauna team for all your help.
If you are looking to purchase a Sauna I would highly recommend SDS Saunas, as their Saunas are exceptional and their customer service is 2nd to none.
I recently had the pleasure of dealing with SDS Australia for a timber cladding order for a sauna build, and I can honestly say the level of customer service I received was nothing short of outstanding.
Due to a misunderstanding around board size coverage, I found myself short on material. What could have been a major delay was instead resolved quickly and professionally—with SDS covering the shortfall and even the interstate freight costs, all with minimal outlay on my part.
A special mention must go to Tony, the warehouse manager, whose exceptional communication, attention to detail, and after-hours support made the whole experience refreshingly simple. On a Friday evening, Tony went above and beyond—coordinating with the head of accounts to issue an invoice and organise interstate shipping to ensure I wasn’t delayed in completing my project. It’s incredibly rare these days to come across individuals and companies so dedicated to customer satisfaction.
The timber arrived well-packaged, on time, and the quality and finish were absolutely first class. Everything about the experience—from order to delivery—reflected a company that truly values its customers and stands behind its products.
I wouldn’t hesitate to recommend SDS Australia. Their commitment to service, product excellence, and genuine care for their customers deserves the highest praise.
Joe
As a building manager looking to renovate our buildings 30 year old sauna I came across SDS Australia through a google search.
I have been absolutely thrilled with my experience with SDS Australia! From the very first email requesting a quote, their team was incredibly responsive and helpful. They showed up exactly when they promised, which was a refreshing change. Their customer service was unbeatable, with Ben standing out for his exceptional attention to detail and dedication to ensuring everything went smoothly. The pricing was very competitive. Highly recommend SDS Australia for all your sauna needs where it be maintenance or a complete overhaul, search no more.
Five stars all the way!
Susan Vulic from SDS was an excellent source of additional information and helped me to clarify my requirements.
I purchased all of the framing, internal linings and bench materials from SDS. The materials originated from Estonia and were of excellent quality and the cost was very competitive.
Thank you Susan and thank you SDS.
Thanks for all the help along the way, we love our Sauna.
Everything went perfectly and the assistance and help provided with every step of the process made the experience easy.
Thanks to Susan and the godfather for answering my daily phone calls whilst I was building the Sauna.
Cant recommend SDS more highly.
Thank you, Thank you Thank you.
Anthony and Katerina
Sent Directly to Us
I have nothing but praise for the business and the product. Professional from the beginning to the end. I had a Sauna in mind and Ben delivered exactly what I wanted – making sure everything was up to my standard through every stage with phone calls and progress photos. If you are thinking of getting a sauna – definitely go through SDS and get a piece of art not just a sauna! Thank you so much SDS!!!
Amy Ehler
Ben and the team at SDS are the best in the business. I have used his products for sauna projects several times now and can vouch that his service, reliability and punctuality are second to none. If you need anything sauna related, Ben and the SDS gang are the people to see. Prices are excellent, delivery is always on time and prompt responses to enquiries (sometimes after hours) are always appreciated. Can’t recommend SDS enough.
Sam Ruttyn
Susan Vulic from SDS was an excellent source of additional information and helped me to clarify my requirements. I purchased all of the framing, internal linings and bench materials from SDS. The materials originated from Estonia and were of excellent quality and the cost was very competitive. Thank you Susan and thank you SDS.
Michael-Leena Powell-Malinen
We recently purchased a barrel sauna for our commercial mobile sauna venture, and we are thrilled with the high-quality sauna from SDS Australia. After conducting extensive research on barrel saunas in the Australian market, we found that this product stood out in terms of design, quality, and affordability. The support we have received has been excellent, and we highly recommend both the company and the product. Thank you, guys!
Amy Salisbury
Ben and The SDS team were outstanding in all stages of the build of our saunas at Recoverie Manly. The team went above and beyond to deliver two outstanding saunas, that were not only aesthetically beautiful, but functionally perfect. Thank you SDS team.
Dave Kennett
Recoverie Manly
I have been absolutely thrilled with my experience with SDS Australia! From the very first email requesting a quote, their team was incredibly responsive and helpful. They showed up exactly when they promised, which was a refreshing change. Their customer service was unbeatable, with Ben standing out for his exceptional attention to detail and dedication to ensuring everything went smoothly.
Josie Vee
I purchased a barrel sauna from SDS and built it over the weekend. I was amazed at the quality of the product and would not hesitate to recommend it to others. I have bought barrel saunas from other companies and these at SDS are by far the best. SDS were great to deal with and everything went so smoothly. The spacious thermo barrel is huge, so roomy well engineered and stunning to look at.
Geoff Holt
WA
SDS Saunas provided me with the best service I have received from any business, ever. Ben is friendly and responsive, throughout the whole process, even after payment and install. The quality of the sauna, and the installation from Kirill is impeccable. Everyone who visits our clinic admires the sauna, and it is our most popular service. I couldn’t recommend SDS enough.
Emily Cole
ACT
From my initial site meeting right through to handover, this build was the most professional, high quality and friction free commercial experience I have ever encountered. Ben and the team bent over backwards to deliver me something more than just a Sauna, it’s closer to art! Communication, attitude, knowledge and amazing attention to detail were all 11/10!
Matthew Hill
Saunaus