Reviews & Testimonials
What Our Customers Say
We’re proud of our products and the results we deliver, but the best proof comes from those who’ve experienced it firsthand. Hear directly from our happy customers.
Would definitely recommend without hesitation
Excellent service from the SDS team throughout. They have thorough information and consulted through the sale purchase. They were flexible with us on delivery times and provided two amazing vulcana saunas, set up for commercial use. The whole process was amazing and we would definitely recommend without hesitation.
Unbelievable customer service. Desperately needed to fix a sauna fault before our opening day on Sunday. I called many companies trying to seek assistance and Rico from SDS Australia went above and beyond to assist with what most others were quick to put in their too hard on a Friday basket! Absolute champion, thank you mate.
QUALITY WOOD AND QUALITY PEOPLE!!!!
I had an awesome experience with SDS. From start to finish, the customer service was top-tier — James was incredibly responsive, genuine, and helpful. I also want to give a special mention to Tony, the head of DIY, who went above and beyond to give clear, practical advice that made a huge difference to my project.
What stood out most was that it felt like a real partnership — not the usual experience where you’re left guessing or being upsold. These guys genuinely wanted to help me get it right, and the quality of materials matched the service. Highly recommend SDS for any DIYer who wants solid support and trusted products.
Also worth noting I did my due diligence on a number of providers in sydney and even went and checked out different custom builds located in the CBD at gyms so I could compare quality. There was a monumental difference in quality,
We recently purchased a barrel sauna from SDS Australia and we couldn’t be happier. The design and quality of the sauna is fantastic but what was even more amazing was the incredible help and support that we got from the SDS team. In particular we want to extend a huge thanks to Mason who went out of his way to help us with the build even answering his phone after hours and on the weekends which got us through some of the critical stages of the build and troubleshooting. From start to finish Mason and the team were friendly, supportive and went the extra mile to ensure that we were happy. I could not recommend this company highly enough. Sam and Mark Goodridge.
The installation of the sauna was completed in a timely manner and the workmanship was to the highest standard.
We had a few little teething issues when we first opened up the sauna to our members, due to the high level of use it was getting as it was very popular, but the customer service was 5 stars from Tony who sorted these issues out for us.
Thank you Tony and the SDS Sauna team for all your help.
If you are looking to purchase a Sauna I would highly recommend SDS Saunas, as their Saunas are exceptional and their customer service is 2nd to none.
Exceptional Service and Quality
I recently had the pleasure of dealing with SDS Australia for a timber cladding order for a sauna build, and I can honestly say the level of customer service I received was nothing short of outstanding.
Due to a misunderstanding around board size coverage, I found myself short on material. What could have been a major delay was instead resolved quickly and professionally—with SDS covering the shortfall and even the interstate freight costs, all with minimal outlay on my part.
A special mention must go to Tony, the warehouse manager, whose exceptional communication, attention to detail, and after-hours support made the whole experience refreshingly simple. On a Friday evening, Tony went above and beyond—coordinating with the head of accounts to issue an invoice and organise interstate shipping to ensure I wasn’t delayed in completing my project. It’s incredibly rare these days to come across individuals and companies so dedicated to customer satisfaction.
The timber arrived well-packaged, on time, and the quality and finish were absolutely first class. Everything about the experience—from order to delivery—reflected a company that truly values its customers and stands behind its products.
I wouldn’t hesitate to recommend SDS Australia. Their commitment to service, product excellence, and genuine care for their customers deserves the highest praise.
Joe
I want to thank Tony and Kiril for fixing a tough situation. I love the sauna and would recommend these guys to anyone who wants quality service and end product.
Brought about 150 pieces of sauna wood and every one of them was perfect. No knots, no bowing no issues at all. Interstate delivery was fast also. Very happy.
SDS supplied all sauna fit off materials and equipment for my home sauna project. They were very easy to deal with. Had to do few exchanges from my initial order and it was all done hassle free. Quoting and payments were also fast and easy. Highly recommend!!
