What Our Customers Say

James and SDS were fantastic. We embarked on a DIY sauna build with no idea! James took us through the options and helped us select not on the right heater but accessories needed. They took additional calls from me as I fumbled my way through the build and we ended up with a 5 star service and a great sauna. HUUM 13KW wood heater. Takes 30 min to get to heat and sits comfortably at 80c with 10% humidity.

Excellent! Went above and beyond to help complete our sauna project. The after sales support in particular was outstanding. Can highly recommend SDS Australia. Will be using them on our future projects which we have coming up.

I have a mobile sauna set up in the SW of WA and just upgraded to a 3m Halo Comfort barrel sauna from SDS. They also supplied a Harvia Legend 150 wood burning heater with aspen safety rails. Everybody LOVES it! It’s stunning and provides amazing Loyly. I’ve bought several saunas from SDS and they are hands down the best quality and value in Australia. Their staff are always there to help and offer fantastic after sales service. I can’t recommend them enough.

– Vitality Steam Sauna

The excitement is building as we await our Mira Sauna! While we wait, we absolutely must give a massive shout-out to the incredible Tyrell and Sasha. Their customer service was truly next level – they patiently answered every single question and anticipated all our needs. Without a doubt, they went above and beyond to make this purchase experience not just satisfactory, but genuinely enjoyable and one we’ll enthusiastically recommend to others. Huge thanks to you both, Sasha and Tyrell, for your fantastic support!

I am an AVID sauna user. I have a barrel sauna from Canada despite living in Australia. I was lucky enough to have a fantastic heater that was from Sweden. It lasted 9 years of 5-6 days a week of max heat 30-40mins and it died!!!!! Tyrell and Sofya from SDS have been AMAZING. Tyrell answered all my questions AFTER hours on the phone and gave me accurate info to purchase my new heater. We went through options, calculated sauna volume and a few different models. We selected a Harvia wall mounted 6kw system.

Because I am lost with out my sauna Tyrell provided me with constant updates on the courier delivery, he helped with set up and trouble shoot once it arrive.

I can not recommend SDS and the staff enough! I will not shop elsewhere when I need sauna stuff… rocks etc etc

The Exelia indoor sauna is amazing. With SDS you will receive what they advertise; the quality of the product, the installation, the on going support by Tyrell and Susan is above and beyond other Sauna companies. They continue after completion of the job to engage on how things are going with the purchase. They continue support post sale with the utmost professionalism especially Tyrell. I would highly recommend this company for indoor Sauna solution for your needs. yours sincerely A very grateful Customer!!!

DIY Builder – Been dealing with SDS (Susan) for a few months now, corresponding about building my sauna, and they have been terrific to deal with. Very helpful and friendly.

Incredible service – Hands down one of the best companies I’ve ever dealt with. Incredible communication and customer service, Susan has gone above and beyond and has been so be helpful in making sure that we have selected the best sauna for use in our studio. Thank you SDS for the amazing Sauna and incredible service, Susan you outstanding at your job. We can’t wait to start using our beautiful sauna. Thanks again! Carly – STRONG Pilates Tweed Heads

Excellent customer service and support – We are eagerly awaiting the delivery of our SDS sauna here in Tasmania. We spent around 3 months researching saunas and despite the extra costs of shipping to Tassie- are extremely glad we went with SDS. Susan was extremely knowledgeable about the product and quickly came to our rescue when we discovered our third party transporter had not come through with our goods! Susan exceeded our expectations when it came to customer service and are so very grateful for her support. Thankyou Susan, Mason and the SDS team!

Incredible service – Anna from SDS Australia absolutely saved us! we run a recovery and wellness shop in Sydney, and when our heater stopped working in our main sauna, we didn’t hesitate to get in contact with them to see what could be done. Incredibly, we had our sauna back up and running with a new and improved heater by that night! couldn’t recommend them enough!