What Our Customers Say

Exceptional Service and Quality I recently had the pleasure of dealing with SDS Australia for a timber cladding order for a sauna build, and I can honestly say the level of customer service I received was nothing short of outstanding. Due to a misunderstanding around board size coverage, I found myself short on material. What could have been a major delay was instead resolved quickly and professionally—with SDS covering the shortfall and even the interstate freight costs, all with minimal outlay on my part. A special mention must go to Tony, the warehouse manager, whose exceptional communication, attention to detail, and after-hours support made the whole experience refreshingly simple. On a Friday evening, Tony went above and beyond—coordinating with the head of accounts to issue an invoice and organise interstate shipping to ensure I wasn’t delayed in completing my project. It’s incredibly rare these days to come across individuals and companies so dedicated to customer satisfaction. The timber arrived well-packaged, on time, and the quality and finish were absolutely first class. Everything about the experience—from order to delivery—reflected a company that truly values its customers and stands behind its products. I wouldn’t hesitate to recommend SDS Australia. Their commitment to service, product excellence, and genuine care for their customers deserves the highest praise. Joe

I want to thank Tony and Kiril for fixing a tough situation. I love the sauna and would recommend these guys to anyone who wants quality service and end product.

Brought about 150 pieces of sauna wood and every one of them was perfect. No knots, no bowing no issues at all. Interstate delivery was fast also. Very happy.

SDS supplied all sauna fit off materials and equipment for my home sauna project. They were very easy to deal with. Had to do few exchanges from my initial order and it was all done hassle free. Quoting and payments were also fast and easy. Highly recommend!!

The excitement is building as we await our Mira Sauna! While we wait, we absolutely must give a massive shout-out to the incredible Tyrell and Sasha. Their customer service was truly next level – they patiently answered every single question and anticipated all our needs. Without a doubt, they went above and beyond to make this purchase experience not just satisfactory, but genuinely enjoyable and one we’ll enthusiastically recommend to others. Huge thanks to you both, Sasha and Tyrell, for your fantastic support!

I just had Damien & James fly from Sydney to Townsville to build a custom sauna in my new home (still under construction). And to say I’m impressed is an understatement, the craftsmanship, quality of materials & professionalism from both tradesmen during the three day build was next level. The guys kept me in the loop concerning all aspects of the sauna’s construction & went out of their way to ensure every aspect of the finished product was exactly to my specifications. I chose SDS over cheaper competitors because of their use of quality Cedar & professional heaters, but I will recommend them due to the quality of their Tradesman. I would not hesitate to use this company again, really happy.
(Photos to follow as home is still under construction)

I am an AVID sauna user. I have a barrel sauna from Canada despite living in Australia. I was lucky enough to have a fantastic heater that was from Sweden. It lasted 9 years of 5-6 days a week of max heat 30-40mins and it died!!!!! Tyrell and Sofya from SDS have been AMAZING. Tyrell answered all my questions AFTER hours on the phone and gave me accurate info to purchase my new heater. We went through options, calculated sauna volume and a few different models. We selected a Harvia wall mounted 6kw system.

Because I am lost with out my sauna Tyrell provided me with constant updates on the courier delivery, he helped with set up and trouble shoot once it arrive.

I can not recommend SDS and the staff enough! I will not shop elsewhere when I need sauna stuff… rocks etc etc

The Exelia indoor sauna is amazing. With SDS you will receive what they advertise; the quality of the product, the installation, the on going support by Tyrell and Susan is above and beyond other Sauna companies. They continue after completion of the job to engage on how things are going with the purchase. They continue support post sale with the utmost professionalism especially Tyrell. I would highly recommend this company for indoor Sauna solution for your needs. yours sincerely A very grateful Customer!!!

I bought a sauna from SDS and I had a few teething problems with the installation. It was hard to get onto anyone at SDS for help at first but when I did get onto them they were great and fixed the problems. My advice is to be patient if you need help from them, but they will help and they are good people. Oh, and I love my sauna.

DIY Builder – Been dealing with SDS (Susan) for a few months now, corresponding about building my sauna, and they have been terrific to deal with. Very helpful and friendly.