Our commitment to your satisfaction drives our approach to refunds and exchanges. Understanding that circumstances vary, we’ve designed our policy to be as accommodating and straightforward as possible. Below is a detailed explanation of how we handle refunds and exchanges, ensuring transparency and ease throughout the process.
Refund and Exchange Policy:
- Scope and Eligibility: Our refund and exchange policy varies by product and manufacturer, reflecting the diverse nature of our offerings. We strive to provide detailed, product-specific return information on our website. Generally, items are eligible for return within 30 days of purchase if they are in their original condition, unused, and in their original packaging. Proof of purchase is required for all returns and exchanges.
- Initiating a Return or Exchange: Should you need to return or exchange an item, please contact our customer service team. Provide your order number and the details of the item you wish to return or exchange. Our team will provide you with the necessary instructions tailored to the product and manufacturer’s policy.
- Return Shipping: Customers are usually responsible for the return shipping costs, unless the return is due to an error on our part, such as a defective product or incorrect item shipped. Original shipping fees are typically non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.
- Processing Refunds and Exchanges: Upon receiving your return, we will inspect the item and notify you of the approval or rejection of your refund or exchange. If approved, refunds will be processed, and a credit will automatically be applied to your original method of payment or through store credit, depending on the specifics of the product or manufacturer involved. Exchange items will be dispatched as soon as possible, subject to availability.
We understand the importance of flexibility and support in refunds and exchanges. If you encounter any problems or issues with your purchase, please get in touch with us. We are here to work with you to ensure your needs are met and to facilitate a smooth, hassle-free process. Your satisfaction is our priority, and we appreciate the trust you place in us by choosing SDS Australia.